Shipping policy

Shipping Policy – Fenzoria

At Fenzoria, we aim to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.

Order Processing
• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once shipped, customers will receive tracking details via email or SMS.

Shipping Time
• Standard delivery usually takes 4–8 business days depending on the delivery location.
• Delivery timelines may vary during high-demand periods, sales, festivals, or due to courier delays.

Shipping Charges
• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping may be offered on selected products or minimum order values.

Order Tracking
• Customers can track their order using the tracking link shared after dispatch.
• In case of any issue with tracking, feel free to contact our support team.

Incorrect Address
• Please ensure that the shipping address and contact number are correct while placing the order.
• Fenzoria will not be responsible for delays or failed deliveries due to incorrect information provided by the customer.

Damaged or Lost Packages
• If your package arrives damaged, please record an unboxing video and contact us within 24 hours of delivery.
• In case of lost shipments, we will coordinate with the courier partner to resolve the issue as quickly as possible.

Contact Us
For any shipping-related queries, please contact us through our official support channels.

Thank you for shopping with Fenzoria.