Promotional Terms & Conditions

Welcome to Fenzoria. These Promotional Terms & Conditions govern participation in promotional campaigns, discount offers, coupon programs, special sales events, seasonal offers, limited-time promotions, referral campaigns, gift offers, bundle promotions, and other marketing activities conducted by Fenzoria through Fenzoria.shop.

By participating in any promotion offered by Fenzoria, customers acknowledge that they have read, understood, and agreed to these Promotional Terms & Conditions in addition to all other applicable website policies.

1. PURPOSE OF THIS POLICY

This policy explains:

  • Promotional eligibility requirements
  • Discount usage rules
  • Coupon redemption conditions
  • Sale event guidelines
  • Offer limitations
  • Promotional restrictions
  • Abuse prevention measures
  • Customer responsibilities

All promotions are subject to these Terms unless otherwise stated.

2. BUSINESS INFORMATION

  • Website Name :- Fenzoria
  • Website URL :- Fenzoria.shop
  • Business Type :- E-Commerce Retail Business
  • Ownership Statement :- This website is owned and operated by Fenzoria.

This website is owned and managed by Fenzoria and its authorized representatives.

3. GENERAL PROMOTIONAL RULES

Promotions offered by Fenzoria are intended solely for legitimate customer purchases.

Promotional offers may include:

  • Discount codes
  • Coupon codes
  • Bundle offers
  • Seasonal sales
  • Festival promotions
  • Flash sales
  • Limited-time offers
  • Referral campaigns
  • New customer promotions
  • Loyalty incentives
  • Free shipping campaigns
  • Gift-with-purchase offers

All promotions remain subject to availability and applicable conditions.

4. PROMOTIONAL ELIGIBILITY

To participate in a promotion, customers may be required to:

Meet Promotional Conditions

Such as minimum purchase requirements or specific campaign rules.

Provide Accurate Information

Customer details must be accurate and complete.

Comply With Website Policies

All purchases remain subject to website terms and policies.

Meet Campaign Requirements

Certain promotions may apply only to specific products, categories, customer groups, or locations.

Eligibility is determined solely by Fenzoria.

5. DISCOUNT CODES

Discount codes may occasionally be offered through:

  • Website campaigns
  • Email communications
  • Social media promotions
  • Marketing activities
  • Partner collaborations

Discount codes generally:

  • Must be entered at checkout.
  • Cannot be redeemed after order completion.
  • May have expiration dates.
  • May be subject to usage limitations.
  • May apply only to eligible products.

Expired codes cannot be guaranteed for reactivation.

6. COUPON TERMS

Coupons may be subject to:

Expiration Dates

Coupons may become invalid after expiration.

Usage Restrictions

Coupons may be limited to specific products or categories.

Customer Restrictions

Certain coupons may apply only to eligible customers.

Quantity Restrictions

Usage may be limited to a specific number of redemptions.

Coupons have no cash value unless required by applicable law.

7. SALE EVENTS

Fenzoria may conduct promotional sales including:

  • Seasonal sales
  • Festival sales
  • Clearance events
  • Anniversary promotions
  • Flash sales
  • Limited-time campaigns

Sale pricing remains effective only during the designated promotional period.

Prices may return to standard levels after a promotion concludes.

8. FREE SHIPPING OFFERS

Free shipping promotions may occasionally be offered.

Such promotions may be subject to:

  • Geographic limitations
  • Product eligibility
  • Minimum purchase requirements
  • Campaign-specific conditions

Availability may vary based on operational requirements.

9. GIFT WITH PURCHASE OFFERS

Certain campaigns may include complimentary promotional items.

Important conditions may include:

  • Availability limitations
  • Promotional eligibility requirements
  • Inventory availability
  • Campaign duration restrictions

Substitutions may occur where necessary.

Complimentary gifts generally cannot be exchanged for cash or credit.

10. BUNDLE OFFERS

Bundle promotions may offer benefits when multiple products are purchased together.

Bundle eligibility may depend upon:

  • Product availability
  • Campaign requirements
  • Inventory levels
  • Promotional period limitations

Bundle offers may not be combined with other promotions unless specifically stated.

11. PROMOTIONAL COMBINATIONS

Unless expressly stated otherwise:

Promotions May Not Be Combined

Multiple discounts may not be applied simultaneously.

Single Promotion Rule

Only one promotional offer may apply per transaction where applicable.

Fenzoria reserves the right to determine promotional compatibility.

12. REFUNDS AND PROMOTIONS

Where an order purchased under a promotion is refunded or adjusted:

  • Promotional Benefits May Be Recalculated
  • Discount Values May Be Adjusted
  • Promotional Eligibility May Change
  • Bundle Benefits May Be Reassessed

Refund calculations may reflect actual amounts paid after promotional adjustments.

13. RETURNS AND EXCHANGES DURING PROMOTIONS

Products purchased during promotional campaigns remain subject to applicable:

  • Refund Policy
  • Return Policy
  • Exchange Policy

Participation in a promotion does not automatically alter return eligibility unless specifically stated.

14. PROMOTIONAL ERRORS

Occasionally, errors may occur relating to:

  • Pricing
  • Discounts
  • Promotional descriptions
  • Coupon values
  • Technical systems

Fenzoria reserves the right to:

  • Correct errors.
  • Modify promotions.
  • Cancel affected transactions.
  • Refuse invalid promotional claims.

Customers may be notified when significant promotional errors occur.

15. FRAUD PREVENTION

To maintain fair promotional use, Fenzoria reserves the right to:

  • Verify Transactions
  • Review Promotional Activity
  • Restrict Suspicious Orders
  • Cancel Abusive Transactions
  • Remove Fraudulent Accounts
  • Deny Improper Promotional Claims

These measures help protect customers and maintain campaign integrity.

16. PROHIBITED PROMOTIONAL ACTIVITIES

Customers may not:

  • Abuse promotional systems.
  • Use unauthorized coupon sources.
  • Manipulate discounts.
  • Create multiple accounts for unfair advantage.
  • Exploit technical errors.
  • Resell promotional benefits.
  • Engage in fraudulent redemption practices.

Violations may result in promotional disqualification and account restrictions.

17. PROMOTIONAL MODIFICATIONS

Fenzoria reserves the right to:

  • Modify promotions.
  • Extend campaigns.
  • Shorten promotional periods.
  • Update eligibility requirements.
  • Adjust offer terms.
  • Cancel promotions where necessary.

Changes may occur without prior notice where permitted by applicable law.

18. PROMOTIONAL AVAILABILITY

All promotions are offered:

  • Subject to Availability
  • Subject to Inventory
  • Subject to Operational Capacity
  • Subject to Technical Functionality

Availability cannot be guaranteed.

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Fenzoria shall not be responsible for:

  • Technical promotional failures
  • Coupon delivery issues
  • Third-party platform interruptions
  • System outages
  • Promotional misuse by third parties

Nothing in this section limits rights that cannot legally be excluded.

20. POLICY UPDATES

Fenzoria reserves the right to modify, amend, replace, update, or revise these Promotional Terms & Conditions at any time.

Changes become effective upon publication on the website unless otherwise required by law.

Customers are encouraged to review this page periodically.

CONTACT INFORMATION

  • BUSINESS ADDRESS :- Warehouse No. 24, Cargo & Logistics Zone Plot No. 178–192, Phase-II, SIDCUL Industrial Area Near Freight Terminal & Central Warehousing Complex, Selaqui Road, Selaqui Industrial Area, Dehradun, Uttarakhand 248197 India

CUSTOMER SUPPORT HOURS

  • Monday – Saturday :- 10:00 AM – 6:00 PM IST
  • Sunday :- Limited Support Availability
  • Public Holidays :- Response times may vary.

OUR PROMOTIONAL COMMITMENT

Fenzoria is committed to conducting promotional campaigns fairly, transparently, and responsibly. Our objective is to provide customers with valuable shopping opportunities while maintaining clear rules, fair access, and a positive customer experience.